Customer Success Manager, NZ
Customer Success Manager responsible for activating and retaining repairer customers. Based in the Customer Success team, focused on driving weekly active usage and scaling processes.
What you'll do
- Take handoff from Sales and activate newly signed repairers
- Document and scale activation and retention playbooks
- Track repairer health and weekly active metrics
- Run check-ins, increase feature usage, and prevent churn
- Act as primary post-signature contact and coordinate issue resolution
What they're looking for
- Early customer success or account management experience
- Ability to build repeatable processes and systems
- Comfortable working with dashboards, spreadsheets and CRM
- Hands-on organiser able to manage many accounts concurrently
- Strong communicator with varied audiences
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of Partly. We link straight to the source.