Customer Experience Associate

Customer Experience Associate responsible for owning the customer support inbox and delivering high-quality support for advisers. Role sits within the customer experience team and collaborates with product and go-to-market teams.

What you'll do

• Own and clear the customer support inbox daily
• Resolve queries from simple to complex document and integration issues
• Decide when to reply or escalate and when to call customers
• Share weekly customer insights with product and go-to-market teams
• Create tools, macros, help content, and proactive triage

What they're looking for

• High energy and genuine care for customer outcomes
• Attention to detail and consistent high standard of work
• Very fast learner comfortable in a fast-moving industry
• Clear, warm written and phone communication skills
• Willingness to work in-person alongside the team

Skills

• customer support
• help content
• macros
• AI tools
• phone communication
• escalation
• triage
• customer feedback

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.