Workforce Coordinator - Melio

Workforce Associate Analyst responsible for forecasting and scheduling for Customer Support. Part of a small workforce team supporting Customer Success and Customer Experience across NZ, the US and the UK.

What you'll do

• Build short and long term forecasts aligned to customer demand
• Monitor live performance and adjust plans to meet service levels
• Manage workforce planning and reporting in Zendesk and Assembled
• Send weekly forecasting updates and maintain team documentation

What they're looking for

• Strong analytical mindset for operational data and forecasts
• Remain calm and decisive during live incidents
• Familiarity with Zendesk and workforce management platforms
• Experience in customer support or contact centre environments

Skills

• Zendesk
• Assembled
• Verint
• workforce management
• forecasting
• scheduling
• customer support
• reporting

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.