Customer Experience Analyst - Melio
Data analyst role delivering reporting and strategic analysis for Customer Experience and Payment Operations. Positioned in the workforce team to build reporting foundations and support leaders across multiple regions.
What you'll do
- Create reports and forecasts using Tableau and Zendesk Explore
- Support monthly business reviews and quarterly proficiency scoring
- Build dedicated reporting for Payment Operations from scratch
- Develop headcount and workforce planning models
What they're looking for
- Strong analytical skills across multiple data sources
- Experience with Tableau and Zendesk Explore
- Ability to present findings to senior leaders and executives
- Solutions focused mindset to drive stakeholder adoption
Skills
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