Technical Support Specialist, Hospitality - German speaking (all genders)
This job is no longer listed at the source.
Provide high-level technical support and account management for strategic hospitality accounts. Join the Strategic Support Services team focused on K-Series and complex merchant cases.
What you'll do
- Deliver premium technical support via email, phone, video, and on-site
- Recommend best practices to optimise client operations and feature adoption
- Coordinate warm handoffs and collaborate with Implementation teams
- Manage high-stakes technical escalations end-to-end
- Create and maintain troubleshooting guides and account documentation
What they're looking for
- Fluent German and English, excellent verbal and written skills
- Extensive customer service experience in technical support roles
- Prior experience in the Hospitality industry
- Working knowledge of Mac OS and strong computer skills
- Availability for flexible support schedule including on-site work
Skills
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